Being able to contact your hosting provider if you have any kind of questions or experience any troubles is quite important and how quickly they'll answer and react could be essential, in particular when your site is business-oriented, as more downtime often means losing potential customers. The support options are an easy way to distinguish genuine suppliers from resellers. The second usually respond only to e-mails or support tickets and you'll need to wait for a day or maybe more in order to get an answer. When your problem needs a few responses, you may end up losing days in order to have a basic problem fixed. When you use the services of a legitimate and trustworthy website hosting company, you will be able to contact the support team at any moment and get a prompt response no matter what the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Hosting

Our Linux hosting feature 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our solutions well before you make an order or you're a current client and you have any kind of question or a difficulty, you can contact us anytime, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex matters or any matters which require longer time to research and take care of. Unlike a number of other web hosting suppliers, our trouble tickets have a guaranteed max response time of only one hour, thus no matter what the issue is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.