A ticketing system is the most common channel of communication that hosting companies offer to their customers. It’s typically part of the billing account and is the quickest way to fix an issue that takes a certain period of time to investigate or that has to be forwarded to an administrator. In this way, all comments given by either party will be kept in one and the same location in case somebody else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you will have to sign in and out of no less than 2 accounts in order to accomplish a particular operation or to get in touch with the hosting company’s client care team. In case you want to manage a number of domains and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. On top of that, it might take a substantial span of time for the hosting provider to process your tickets.

Integrated Ticketing System in Hosting

With a hosting from us, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst browsing through your files or fine-tuning various account settings. The ticketing system is being monitored 24-7 by our client support team representatives and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. In contrast with some hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and request information with regards to any technical or billing problem. Also, you can read a variety of informative articles, which will help you handle the most common challenges on your own.