One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you can take full advantage of it in your capacity as client?
If you have a site, a problem can always show up and it does not automatically need to be associated with the web hosting service. For instance, something could go wrong when you bring an Internet app up to date or some important data could be edited or erased by accident. Irrespective of what the essence of the problem is, you’ll need to touch base with the respective client service staff and ask them to recover a backup or to help you resolve the problem that you are struggling with. How fast they will do this will determine how much time your websites will be offline. For certain websites such as social networks or e-shops, an elongated unreachability can too often mean lost clients and cash. That’s why, it is very important for you to use the services of a hosting company that provides not only a good support service, but also a fast one.
One-Hour Response Guarantee in Hosting
With a hosting from us, you can forget about waiting around for hours, or even all day, to obtain a reply to an email or a customer support ticket. Irrespective of when you contact us, we’ll respond to you within 60 minutes max with any technical or pre-sales enquiries you might have. The fact is, our real response time rarely exceeds twenty-thirty minutes. As we’re on duty 24x7x365, you will always get help in a timely manner and we know precisely how vital this is in the digital world. Shortly after you contact us, we will answer your queries. In case you experience any technical problem, we will cope with it instead of you, or we will provide you with all the necessary information if there is something that you have to do yourself.