Though this is not the mainaspect in order to identify a trustworthy hosting supplier from a bad one or a reseller from a real supplier, being able to call and consult with a live person is a sign that you are not working with a one-person firm and that you can reach someone whenever you're in need of support. The telephone support for website hosting services may range from basic to experienced, so the issues that can be resolved with a call vary depending on the specific service provider. In most cases, these matters are more basic and feature billing or first level technical issues since more complex tasks generally require a support ticket where both you and the system administrators can track what is going on with a given issue. Nonetheless, the option to phone call your service provider will save you considerable time and efforts for the multitude of small issues which may eventually show up at the time you manage your web hosting account.
Phone Support in Hosting
Since we have live telephone support 14 hours every day, you are able to get in touch with us and consult with our customer support representatives to find out more about any of the Linux hosting that we offer and make sure that our servers match the system requirements for your websites prior to buying anything. For your convenience, we have phone numbers on 3 different continents so that you can call the one closer to you - in the USA, the United Kingdom or Australia. In case you are already a customer, you will be able to phone us about general and billing issues, and even about some technical matters. In case the issue is strictly technical or it requires more time to analyze, you'll have to employ our ticketing system, that will allow both you and our technical support crew to track the information given by both sides.