Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • Every assistance request you submit to us will be attended to within maximum 60 min. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from a server admin, we’ll without delay forward it and leave a comment to notify you that your case is being examined. If you order our Optional Managed Services package, all of the server management services included there will be performed at a time that suits you.

  • Top quality support service

  • A Top–Notch Tech Support Service

  • We will be at your disposal 24–7 to answer any inquiries that you may have with regard to our Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need help with server admin procedures, you can order our Optional Managed Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Hosting Control Panel was pre–installed for each Linux dedicated hosting server. Among its functions is a very useful integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most how–to articles in addition video versions which demonstrate all the operations that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.