Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Answer Guarantee

  • Our team of service technicians will try their best to answer to your help enquiries in up to 1 hour. If, however, the problem you have stumbled upon needs some help from the Administrators’ =Department,= we will forward the ticket to the technician on duty and will submit a note to notify you.

  • Top quality support service
  • Professional Client Help And Support Service

  • We are on line for you 7 days a week to deliver help and client support and also to help you with any problem that you might have whilst dealing with your virtual server. We are able to support you with all installed in advance packages, plus your OS, server management panel (in accordance with the VPS type) and the Hosting Control Panel created 100% by our developers.

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Hosting Control Panel that comes with no charge with your VPS gives an inbuilt knowledge base. You will find a range of exhaustive how–to articles and reviews and a group of step by step video classes that illustrate all the standard web site control jobs. You can gain access to them by clicking the Help or Video buttons in the right part of each Control Panel section.