A 99.9% Server Uptime
We’ve set up our hosting system using reliable hardware and strongly modified software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on our machines to ensure the highest level of security and reliability. We’ve installed a number of anti–DoS appliances together with very powerful firewalls to make sure our internal network is invincible and secure.
Our Linux hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also built our very own internal network in each one of our datacenters. Everything is based on top–quality hardware parts delivered by Juniper. In addition, on every router, we’ve placed a firewall with an intricate set of rules to help sift out all fishy requests.
Therefore, in each of our data center facilities – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter as well as in our Australia based datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done pretty much everything to lessen all potential risks with our cloud hosting packages and even though our company offers outstanding tech support, there are occasions when the customer is just not content with what we offer. Or he has to move to a more powerful hosting service, like a virtual private server or even a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not satisfied, you will get your money back.
24/7 Technical Support
In the event that you operate a web hosting company, your tech engineers are of great importance. This is the reason why we have attentively chosen a highly skillful group of technicians, each with many years of expertise behind his back. With their help, we offer 24x7 support with all our web hosting packages.
And not only that, we offer a 1–hour response time guarantee. All customer service requests are replied to in under one hour and our average support ticket response time is below 20 minutes!